If you place an order and start having second thoughts, not to worry! You have a window of 8 hours from the time of placing an order to request a cancellation. To initiate a cancellation, kindly send your request to order@bienvife.ca. Please note that any cancellation requests received beyond the specified time frame may not be accommodated. We appreciate your understanding.
This Privacy Policy describes how BIENVI FE (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bienvife.ca (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Services may include:
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
CategoryCategories of Recipients
We want to make sure you love what you buy. Unsure if a product is what you're really looking for? We would be happy to answer your questions to make sure it's a great fit for you before you buy. Send us an email at hello@bienvife.ca.
As a sole owner and operator, we regret to inform you that we do not process refunds due to the high operating expenses and resource requirements involved.
Our commitment is to provide you with quality products, and we ensure thorough inspections before shipping to minimize any issues. In the rare case of a damaged item, please contact us within 5 business days from the delivery date. Please provide your Order Number and include photos of the damaged item for assessment. We will promptly evaluate the provided information. If the damage is confirmed, we will work with you to provide a suitable resolution.
For all other inquiries or concerns, we are here to assist you to the best of our ability. Your understanding of our operational constraints is greatly appreciated.
*For non-damaged items, returns or refunds are not be accepted.
Contact us at support@bienvife.ca for further assistance. Thank you for your trust and support.
1. *Processing Time:*
Orders are processed within 4 business days after payment confirmation, excluding weekends and holidays.
2. *Shipping Rates:*
Shipping costs are calculated at checkout based on the weight and destination of your order.
3. *Free Domestic Shipping:*
Enjoy complimentary standard domestic shipping on orders over 200 CAD (excluding tax). For orders below this threshold, shipping rates apply.
4. *Free International Shipping:*
For our international customers, we offer free shipping on orders over 500 CAD (excluding tax). Orders below this value will be subject to international shipping rates.
5. *Shipping Methods:*
We prioritize the security and timely delivery of your parcel by offering expedited and tracked shipping options, minimizing the risk of loss and ensuring peace of mind. Delivery times vary based on the selected method and your location.
6. *International Shipping:*
Import duties, taxes and charges are not included in the item price. These charges are the buyer's responsibility. If a shipment is returned due to a declined payment of these charges, please be informed that we will not issue a refund for the purchased product. Please check with your Country's customs office to determine what these additional costs will be prior to buying. Thank you for understanding.
7. *Order Tracking:*
Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor the progress of your delivery.
8. *Shipping Delays:*
While we strive to meet delivery estimates, unforeseen circumstances such as weather conditions or carrier issues may cause delays. We appreciate your patience in such situations.
9. *Incomplete or Incorrect Addresses:*
Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses or incomplete information.
10. *Lost or Stolen Packages:*
Contact us promptly if your package is lost or stolen. We will work with the carrier to resolve the issue, but please note that we are not liable for such occurrences.
11. *Returns Due to Non-Delivery:*
If a package is returned due to non-delivery, additional shipping fees may apply for reshipment.
12. *Contact Information:*
For any shipping-related inquiries, reach out to us at support@bienvife.ca.
Thank you for choosing us! We're committed to providing a smooth and reliable shipping experience.
